Privacy policy
This policy explains how Grass Cash and Carry collects and uses your personal information when you visit or shop at grasscashandcarry.co.uk. By using our site, you agree to this policy.
Information We Collect
We collect information you provide such as your name, contact details, account details, and order information. We also collect data through cookies such as device details, IP address, and how you browse the site. We may receive information from service providers like Shopify and payment processors.
How We Use Your Information
We use your information to process orders, manage your account, deliver products, provide support, improve the site, personalise your experience, prevent fraud, and send marketing messages when allowed.
Cookies
We use cookies to run and improve the site. You can control cookies through your browser settings. Blocking them may affect your experience.
Sharing Your Information
We share information with service providers who help operate our business such as payment processors, shipping partners, IT providers, and marketing partners. We do not sell your personal information.
User Content
Any reviews or public content you post can be seen by others. We cannot control how this information is used by third parties.
External Links
Third party sites linked from our store have their own privacy practices. We are not responsible for their policies.
Children’s Data
We do not knowingly collect information from children. If a child’s data is provided, contact us so we can remove it.
Security and Retention
We apply reasonable security measures but cannot guarantee complete protection. We keep your information only as long as needed for legal or operational reasons.
Your Rights
Depending on your location, you may request access to your data, corrections, deletion, restrictions, or withdrawal of consent. You may also opt out of marketing messages. Contact us to make these requests.
Complaints
If you have concerns, contact us. You may also contact your local data authority.
International Transfers
Your data may be stored or processed outside your country. When required, we use approved safeguards for international transfers.
Contact
Phone: 0161 300 3338
Email: info@grasscashandcarry.co.uk
GDPR Statement
Direct Wholesale Supplies processes data in line with GDPR.
Data We Collect
Identity details, contact details, payment details, order history, technical data, and usage data.
Legal Basis
We process data based on consent, contracts, legal obligations, or legitimate interests.
Use of Data
We use data to process orders, support customers, manage the site, and send marketing messages when allowed.
Sharing
Data is shared only with trusted partners that support payments, shipping, IT, and compliance.
Retention
Account data is kept while active. Order records are kept for at least six years.
Your GDPR Rights
You may access, correct, delete, restrict, or request a copy of your data. You may also withdraw consent. Contact us at info@grasscashandcarry.co.uk.
Security
We apply reasonable measures to protect your data.
Contact
Data Protection Officer
info@grasscashandcarry.co.uk
Unit 46, Stretford Motorway Estate, Barton Dock Road, M32 0ZH
You may also contact your local authority if you wish to report a concern.
Last updated: 14 November 2025
